How to Contact Someone Who Left a Google Review
If you're a small business concern owner, you lot've probably experienced this on one or more occasions: Y'all've received a negative review from someone who isn't your client.
And so, what practise you do at present? In most cases, nothing. Although you may recollect this sounds hopeless, I can assure you lot information technology'southward not. There are a few circumstances when Google will act and remove the review and then if any of these situations apply to yous, reach out to Google to kickoff the review removal process.
When Google Will Likely Human action
I desire to clarify that I said "likely" because as about of you know, very few things with Google are absolute and depending on who y'all speak to yous might get a dissimilar answer. But from our experiences, these three circumstances has resulted in Google removing the review(s):
- Extortion
- Public Media Attention
- Ex-Employee
Extortion
While extortion for a negative review is rare, it does happen. A business owner nosotros were assisting on the Google My Business forum, had a "reviewer" demand $600 for them to remove the negative review. When the business owner refused, the price went upwards to $yard and they edited the review to get in worse.
When dealing with extortion, y'all need to show Google proof that you're being extorted. Screenshot all texts, emails, etc. so you can ship them to Google to show that the review is fake.
Public Media Attending
If your business concern is being attacked publically and you can notice proof, send it to Google. A few years ago an American dentist fabricated headlines when he shot and killed a panthera leo while on safari in Africa. Nosotros use this example a lot considering shortly after this his Google My Business (GMB) listing was bombarded with negative reviews from people all over the country. Google removed these reviews since it'south clear that they have nothing to do with the business concern.
While the first example was extreme, this as well happens on a smaller scale. An unhappy client of this concern sent out a Tweet asking people to spam a business with negative reviews. Merely similar with extortion, you need to exist able to show Google proof so if you find something similar this online, have screenshots! Just linking to the Tweet might backfire on y'all if the user decides to delete the Tweet.
Ex-Employee
If a disgruntled ex-employee posts a negative review, yous tin report information technology using the following as proof:
- They say they worked there in the review
- Public source showing they worked there
Again, brand sure to take screenshots and ship those to Google.
When Google Won't Deed
The one scenario where Google won't act is when a user leaves a rating without a review. It doesn't matter whether their "in your system" or not, Google needs proof and without an actual review, there's nada to work with
But don't stress!
These ratings appear at the bottom of the list in GMB, so your real customers are less likely to see them. And on mobile, ratings with no review text don't show at all , and so no one volition see them there.
Negative Reviews Help Your Business
The notion of negative reviews helping your business organisation shouldn't exist taken out of context here. I'chiliad not encouraging business owners to provide poor service in order to get some bad reviews on their listings. Instead, what I'one thousand maxim is that almost consumers are smart enough to empathize that it'south impossible for any business organization to completely satisfy every client. A written report by Power Reviews plant that "A consumer is most probable to purchase a production when its average star rating is between iv.2 and 4.5 stars. Why? Considering a perfect v.0 rating is seen every bit too good to exist truthful. An average star rating of iv.ii-iv.5 stars, notwithstanding, is seen as more transparent and balanced."
It's All About Balance
At the terminate of the mean solar day if you've received a negative review from someone who isn't your customer and information technology doesn't fall into a "probable to remove" category, don't stress! Just continue providing your real clients with the aforementioned splendid service and your real positive reviews will assist your concern maintain a "balanced" review rating.
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Nikki has been working in the Local SEO industry since early 2014. She is passionate most helping small businesses and uses her always growing knowledge of the industry to aid them succeed. Nikki has a Business Management caste from Ryerson University, where she majored in Marketing.
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Source: https://www.sterlingsky.ca/negative-google-reviews/
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