Why Wont Netflix Play My Show Keeps Saying Theres a Problem and Try Again Later

If you experience the mistake code tvq-pb-101 (1.1.6.5), oft accompanied by the following message:

We're having trouble playing this title right now. Please effort again later or select a unlike championship.

Information technology ordinarily means that a network connectivity issue is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Make sure your network is set up for Netflix

If y'all're using a public Wi-Fi network, like at a café, hotel, or school:

• Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make certain your network meets Netflix'southward suggested speeds. If your connection is slower than you expect, contact your internet provider for aid.

Make sure you're continued to the net

Test your net connection past doing one of these steps:

• Run a network connexion examination from your device settings.

• Try a different app that uses internet on your device.

If the connection exam fails or you lot can't open another app, and so your device isn't connected to the internet. Ask your device manufacturer for assistance getting it continued.

If the connection test works, or you tin open some other app, continue to the steps beneath.

Restart your device

1. On your Amazon Burn Tv remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If y'all don't run across My Fire TV, select Arrangement or Device.

4. Select Restart.

5. Try Netflix once again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If y'all're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you tin can't observe Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. And so, select Sign out, Reset, or Deactivate.

Restart your home network

1. Plough off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal force. Reception is best if the router is in a central location.

• Movement wireless devices such every bit cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than one that'south behind or under piece of furniture.

What to exercise next

If you've washed these steps only still accept a problem, contact your internet service provider. They can assistance you lot notice out whether your router is set up correctly.

Blu-ray player

Restart your device

1. Turn off your device. If your device has a ability cablevision, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for thirty seconds.

3. Turn on your device and endeavour Netflix again.

PlayStation 3

Examination your internet connection

1. From the PS3 main menu, navigate to Settings.

   • If you lot're not already at the principal menu, concur the PS3 push in the centre of the controller, select Quit, and so select Yes to return to the habitation screen.

2. Select Network Settings.

3. Select Internet Connection, then verify it's set to Enabled. If it's Disabled, make sure to select Enable.

4. Select Internet Connection Exam.

   • If yous are able to connect to the internet, check your date and fourth dimension settings.

   • If you are unable to connect to the net, y'all may exist having network connexion problems.

What to do next

If you've done these steps merely even so have a problem, contact your isp. They tin help you find out whether your router is fix correctly.

PlayStation 4

Make sure you're connected to the internet

Test your cyberspace connexion past doing one of these steps:

• Run a network connection test from your device settings.

• Endeavor a unlike app that uses net on your device.

If the connectedness test fails or you can't open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it continued.

If the connection test works, or you can open up another app, continue to the steps beneath.

What to do side by side

If yous've done these steps simply withal have a trouble, contact your internet access provider. They can assistance y'all find out whether your router is fix up correctly.

PlayStation five

Make sure you lot're continued to the internet

Test your cyberspace connection by doing ane of these steps:

• Run a network connection test from your device settings.

• Try a different app that uses internet on your device.

If the connectedness examination fails or you can't open another app, then your device isn't connected to the internet. Ask your device manufacturer for assistance getting information technology connected.

If the connection test works, or y'all can open another app, continue to the steps below.

What to practice adjacent

Roku

Make certain your network is fix for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or schoolhouse:

• Check with the network admin to make sure Netflix isn't blocked.

If y'all're using a cellular network, mobile hotspot, or satellite network:

• Brand certain your network meets Netflix's suggested speeds. If your connection is slower than you look, contact your internet provider for assist.

Make certain you're connected to the internet

Test your internet connection past doing one of these steps:

• Run a network connection test from your device settings.

• Try a dissimilar app that uses internet on your device.

If the connectedness test fails or you can't open some other app, so your device isn't connected to the cyberspace. Enquire your device manufacturer for help getting it continued.

If the connexion exam works, or you lot tin can open another app, go along to the steps beneath.

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Exit your device off for 30 seconds.

3. Turn on your device and try Netflix again.

Restart your home network

1. Unplug your Roku from power.

2. Unplug both your modem and router and expect 30 seconds.

3. Plug in your modem and await until no new indicator lights are blinking on.

4. Plug in your router and await until no new indicator lights are blinking on.

5. Plug in your Roku and attempt Netflix again.

Improve your Wi-Fi betoken

If y'all're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

• Move your router to improve bespeak strength. Reception is best if the router is in a central location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than ane that'south behind or nether furniture.

What to practise side by side

If you've done these steps but still have a trouble, contact your internet service provider. They can help you detect out whether your router is set up correctly.

Prepare-elevation box or streaming media histrion

Make sure yous're connected to the internet

Test your internet connection past doing one of these steps:

• Run a network connection test from your device settings.

• Endeavour a unlike app that uses internet on your device.

If the connexion exam fails or you tin't open another app, so your device isn't connected to the internet. Inquire your device manufacturer for assist getting it continued.

If the connection exam works, or you can open another app, go on to the steps below.

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If you lot can't access the ability button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plow your device on.

5. Endeavour Netflix again.

Restart your home network

1. Plow off your device.

2. Unplug both your modem and router and wait thirty seconds.

3. Plug in your modem and expect until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and endeavour Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Motility your router to improve signal strength. Reception is all-time if the router is in a primal location.

• Motility wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has ameliorate reception than i that's backside or under furniture.

What to do next

If you've done these steps simply still have a problem, contact your cyberspace service provider. They can help you find out whether your router is prepare correctly.

Smart Television set

Brand certain your network is set upwards for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

• Check with the network admin to brand sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make sure your network meets Netflix's suggested speeds. If your connectedness is slower than you expect, contact your cyberspace provider for help.

Brand sure you're continued to the internet

Test your net connexion past doing one of these steps:

• Run a network connection test from your device settings.

• Try a different app that uses net on your device.

If the connection test fails or you can't open up some other app, and then your device isn't continued to the net. Inquire your device manufacturer for help getting information technology connected.

If the connexion exam works, or you can open another app, keep to the steps below.

Restart your device

1. Unplug your device from power for at to the lowest degree 1 minute.

2. While the device is unplugged, press the power button on the device to belch information technology.

   • If you can't access the power push or your device doesn't have 1, get out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavor Netflix again.

Restart your home network

1. Plough off or unplug your smart Goggle box.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your smart Television receiver back on and effort Netflix again.
   

Ameliorate your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to improve signal forcefulness. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has improve reception than ane that'southward behind or under piece of furniture.

What to do next

If you've washed these steps but still take a trouble, contact your internet service provider. They can assist you discover out whether your router is gear up up correctly.

Xbox 360

Make sure your network is fix up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or schoolhouse:

• Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make sure your network meets Netflix's suggested speeds. If your connection is slower than you wait, contact your net provider for help.

Test your cyberspace connection

1. From the Xbox 360 principal carte du jour, select Settings.

2. Select Organisation Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connectedness method.

5. Select Test Xbox LIVE Connection.

6. Select Continue.

   • If your connectedness test is successful, continue troubleshooting below.

   • If your connection examination fails, run across Microsoft'south Xbox support site for more aid

Restart your home network

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and expect until no new indicator lights are blinking on.

5. Plow on your device and endeavour Netflix over again.

Meliorate your Wi-Fi indicate

If you're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

• Movement your router to amend signal strength. Reception is all-time if the router is in a key location.

• Motion wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than ane that'due south behind or under piece of furniture.

What to do side by side

If y'all've done these steps but nonetheless take a trouble, contact your internet service provider. They can assist yous find out whether your router is set up up correctly.

Xbox Ane

Make sure your network is set for Netflix

If you lot're using a public Wi-Fi network, like at a café, hotel, or school:

• Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your cyberspace provider for aid.

Test your net connection

1. Press the Xbox button on your Xbox controller to open the Guide.

2. From the Contour & arrangement bill of fare, select Settings.

3. Select General > Network settings > Examination network connection.

   • If the test fails, visit the Xbox network support page for help with the error message that appears.

   • If the exam shows your device is connected, continue below.

Restart your dwelling house network

1. Plow off your device.

2. Unplug both your modem and router and look thirty seconds.

3. Plug in your modem and expect until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and effort Netflix again.

Improve your Wi-Fi signal

If you lot're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Movement your router to improve betoken strength. Reception is all-time if the router is in a cardinal location.

• Move wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than i that's backside or under furniture.

What to do next

If you've done these steps but withal have a problem, contact your isp. They tin assist y'all find out whether your router is gear up correctly.

Xbox Series X/S

Make certain your network is fix up for Netflix

If y'all're using a public Wi-Fi network, similar at a café, hotel, or school:

• Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make sure your network meets Netflix'due south suggested speeds. If your connection is slower than y'all expect, contact your internet provider for assistance.

Test your internet connection

1. Press the Xbox push on your Xbox controller to open up the Guide.

2. From the Profile & system menu, select Settings.

3. Select General > Network settings > Test network connection.

   • If the exam fails, visit the Xbox network back up page for help with the mistake message that appears.

   • If the exam shows your device is connected, keep below.

Restart your habitation network

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and await until no new indicator lights are blinking on.

4. Plug in your router and await until no new indicator lights are blinking on.

5. Plow on your device and try Netflix again.

What to do adjacent

If you've washed these steps but even so have a trouble, contact your internet service provider. They can aid yous find out whether your router is gear up correctly.

All other devices

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Source: https://help.netflix.com/en/node/60196

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